We offer our customers speedy delivery across the UK from our central warehouse in Leicestershire via our in-house delivery team.
For orders over £1,000 inc. VAT, NeoTimber® are proud to offer FREE UK Economy mainland delivery within 7-10 working days.
Need your order quicker and don’t mind paying a little more? No problem – just select our 3-5 working day Express option.
Off the mainland? No problem, we can handle that too.
See the table below for a full list of delivery locations, service options, and costs. If your area is not listed, or you need any help, please contact us on 01530 382 180.
Delivery Charges At A Glance
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| Zone | Service | Cost |
| UK Mainland | 7-10 Working Day Economy Delivery (Orders Under £1000 inc. VAT) | £100 inc. VAT |
| 7-10 Working Day Economy Delivery (Orders Over £1000 inc. VAT) | Free | |
| 3-5 Working Day Express Delivery (Any Order Value) | £150 inc. VAT | |
| The Highlands & Islands of Scotland | 7-10 Working Day Economy Delivery (Any Order Value) | £320 inc. VAT |
| Northern Ireland, Isle of Man, Wight, Scilly | 7-10 Working Day Economy Delivery (Any Order Value) | £340 inc. VAT |
| Channel Islands | 7-10 Working Day Economy Delivery (Any Order Value) | £500 inc. VAT |
Additional Delivery Information
Once your order has been picked, our logistics team will be in contact to arrange a suitable delivery date. They will be able to advise you of an approximate time and discuss any special requirements that you may have. On the day of delivery, you shall receive a call from the delivery driver to inform you of an expected delivery timeframe.
NeoTimber® offer a kerbside delivery service only; the delivery service does not cover the driver carrying materials to the rear of the property. Please note that our delivery vans do not have cranes. It is the customer’s responsibility to assist the driver to unload. NeoTimber® composite balustrade products are heavy/bulky items, we advise anyone assisting in the unloading to follow safe manual handling techniques and wear suitable clothing and a pair of work gloves. If the vehicle is invited on to the customer’s property it is entirely at the customer’s risk. NeoTimber® and its delivery agents will not be liable for any damage to the property.
Alternatively – items can be collected from our distribution warehouse in Coalville, Leicestershire, LE67 3HE, upon arrangement. Please call ahead on 01530 382 180 to discuss this service if you require.
Need Further Support or Advice?
If you’ve still got questions that have not been answered here, or you would like additional advice,
support or assistance then please give one of our friendly experts a call and we’ll be happy to help.
Just give us a call on 01530 382 180.
