Where can I purchase NeoTimber® products?
All NeoTimber® balustrade products can be purchased from our website. You can also order by phone or in person from our Leicestershire based showroom in Coalville, by appointment only.
Why are composite balustrades more expensive than timber?
Composite balustrades are made of a combination of wood and plastic which have to be processed in order to mould the material. This processing is more expensive than felling and milling timber and therefore the price of the product is naturally higher.
Do you have a showroom we can visit and if so – where is it?
Yes, our composite balustrade showroom is based in Coalville, Leicestershire, UK. Customers are asked to pre-book and can visit from Monday-Friday, our opening times are between 09:00- 17:00. Call us on 01530 382 180 to arrange an appointment with our sales support team.
Can I collect my order from your warehouse?
If you have your own vehicle or wish to employ a private logistics firm, you can collect your order from our warehouse. Your wish to do this must be stated at the time of placing the order. Our warehouse team will let you know when the product is available to collect and collections can only [...]
What is the delivery time for my order?
We keep items in stock for our entire balustrade product range. Your lead time is governed by the delivery option you choose: Our ‘Express Delivery Service’ offers a 3 –5 working day window, or our ‘Economy Delivery Service’ works within a 7-10 working day window.