Yes, our composite balustrade showroom is based in Coalville, Leicestershire, UK. Customers are asked to pre-book and can visit from Monday-Friday, our opening times are between 09:00- 17:00. Call us on 01530 382 180 to arrange an appointment with our sales support team.
If you have your own vehicle or wish to employ a private logistics firm, you can collect your order from our warehouse. Your wish to do this must be stated at the time of placing the order. Our warehouse team will let you know when the product is available to collect and collections can only [...]
We keep items in stock for our entire balustrade product range. Your lead time is governed by the delivery option you choose: Our ‘Express Delivery Service’ offers a 3 –5 working day window, or our ‘Economy Delivery Service’ works within a 7-10 working day window.
The balustrade system we provide is component-based, and can be fixed by anyone competent in DIY. It is fitted by fixing steel posts mounts first to joists or beams and then sliding composite sleeves over the top and securing the handrails in a similar manner. Read our full installation guide for more information.
Our installation guide gives full instructions on installing onto steps or stairs. The balustrade system is designed to be flexible to allow for stairs, with a fully adjustable bracket for fixing handrails at your required height and angle, and posts and mounts which can be cut to length, as required.
General woodworking tools will cut composite balustrades with relative ease. It is important to consider the type of blade you use to cut the material, however, we recommend carbide-tipped blades and if using circular saws, a blade with 40-50 teeth is best.
Composite wood is made from a combination of wood fibres and recycled plastic.
Unlike many composite balustrade solutions on the market, NeoTimber’s capped composite balustrades are designed to resist fading and weathering thanks to its external polymer capped layer which contains UV-inhibitors.
Yes, because of the textured outer layer, NeoTimber® balustrades remain good for grip even in wet conditions and so is a reliable handrail on stairs.
Yes - all NeoTimber® balustrades are made from capped composite, this means that the material is protected by a secondary, outer polymer sleeve, this locks out moisture meaning that staining cannot seep into the product.
