Transparency You Can See

Customers want to know who they are buying from, particularly when investing in products for their home, garden or business. Instead of asking you to rely on marketing claims alone, we prefer to show you how NeoTimber® operates every day.

Our video lets you explore our facilities, meet the team and see how orders are handled before they reach customers. From our warehouse and showroom to our delivery fleet and customer support team, this open view of the business helps customers buy with greater confidence.

Why Customers Trust NeoTimber®

When customers ask whether NeoTimber® is trustworthy, the answer lies in how we work: knowledgeable support, carefully managed stock, dependable nationwide delivery and a commitment to helping customers choose the right products for their projects.

• Established UK supplier of timber-alternative outdoor building materials
• 65,000 sq. ft. premises in Coalville, Leicestershire
• UK showroom where customers can compare products in person
• Knowledgeable sales and customer support teams
• Company-owned delivery fleet serving customers nationwide
• Excellent Trustpilot rating from hundreds of customer reviews
• FSC® certification supporting responsible material sourcing

Whether you are ordering decking, cladding, fencing, balustrades, or furniture, our aim is the same: to provide quality, low-maintenance products backed by straightforward advice and dependable service.

Hundreds of Positive Customer Reviews

Independent feedback is one of the clearest ways to understand what buying from a company is really like. NeoTimber® holds a Trustpilot rating of 4.9 out of 5 from 970 reviews, reflecting experiences shared by homeowners, installers and trade professionals.

Reviews frequently recognise the same qualities we work hard to provide: helpful product advice, clear communication, reliable delivery and quality products. Read the latest feedback on the NeoTimber® Trustpilot profile.

Trustpilot rating and review count checked on 6 August 2026. Ratings and totals may change as new reviews are published.

Friendly Experts Ready to Help

Buying outdoor building products can raise plenty of questions. Which system is best suited to your project? How much material will you need? Which accessories are required, and what is involved in installation?

Our experienced sales and customer support teams can help with product selection, quantities, accessories and installation guidance. Whether you are transforming a garden with composite decking or specifying materials for a commercial development, we provide practical, honest advice without unnecessary pressure.

Great customer service should be approachable, knowledgeable and useful from your first enquiry through to delivery. If you need guidance, contact the NeoTimber® team to discuss your project.

Visit Our UK Showroom Before You Buy

Photographs and samples are helpful, but sometimes nothing compares with seeing products in person. At the NeoTimber® showroom, you can compare colours, textures, profiles and finishes while viewing completed installations in realistic settings.

A showroom visit gives you the opportunity to ask questions, gather inspiration and make an informed choice before placing an order. If visiting is not convenient, you can also order free NeoTimber® samples to compare selected finishes at home.

A 65,000 sq. ft. UK Facility Built for Reliable Service

A dependable supplier needs dependable operations. NeoTimber® operates from 65,000 sq. ft. premises in Coalville, Leicestershire, with stock held across our product ranges to support efficient order fulfilment throughout the UK.

Our central location helps us serve customers nationwide and support projects of different sizes. Before an order leaves our facility, the warehouse team carefully picks, checks and prepares it to help ensure the correct products arrive in excellent condition.

Reliable Nationwide Delivery

Ordering premium outdoor building materials should be straightforward. Our company-owned delivery operation gives us greater control over communication, handling and service from dispatch to delivery.

Working closely with our warehouse team, our delivery fleet helps products reach customers safely and ready for installation. Managing more of this journey ourselves allows us to maintain consistent standards and provide greater peace of mind throughout the buying process.

Trusted by Homeowners and Trade Professionals

NeoTimber® supports projects ranging from residential gardens and home improvements to larger commercial developments. Whether you are a homeowner transforming your own outdoor space, a professional installer working for a client, or a specifier planning a commercial scheme, you can expect the same focus on quality, support and reliable service.

From helping you compare suitable systems to preparing and delivering your order, our team is committed to making your experience as clear and straightforward as possible.

Committed to Responsible Sourcing

Many customers want to make more responsible choices when improving outdoor spaces. NeoTimber® is backed by FSC® certification, demonstrating a commitment to independently verified, responsibly managed sources for the wood content used in our composite products.

The Forest Stewardship Council® promotes responsible forest management and traceable supply chains. For customers, this provides added reassurance that choosing NeoTimber® is not only an investment in durable, low-maintenance outdoor products, but also a choice to buy from a company that values responsible sourcing and transparency.