Following discussions with Jake, our sales team recommended an installation of our Classic chocolate range. Supplied as a solid board, rather than extruded, Jake commented that the boards were reassuringly heavy and felt very durable. He also stated that the woodgrain effect was of a realistic style and a high quality.
The reason we recommended the chocolate colour range is because the customer had brown woodgrain uPVC windows, doors, and conservatory; our chocolate range is a perfect match. We supplied Jake with Classic chocolate boards with the 3mm metal FastClips, corner trims and edge boards.
As a professional NeoTimber® installer, Jake commented that he really liked the simplicity of the clip fixing system, stating “once you get going, the installation itself is really quick.”
We delivered the composite deck boards to the client’s house particularly early one morning to work around Jake’s availability and he was particularly impressed with our willingness to assist him in helping unload the decking packs into the customer’s garage for safekeeping until he was ready to install.
We asked Jake for his opinion of NeoTimber® as a supplier:
“It was a good experience to work with the company, we have always received an efficient and reliable service from order to delivery and are planning to continue working with NeoTimber more going forward.”
Finally, we asked Jakes why he chooses to recommend NeoTimber® to his clients:
“Doing business with NeoTimber is a good experience. The customer service is great, communication with all the various departments is always excellent and the product itself is of high quality. [As a landscaper], we have now switched to specifying NeoTimber for all our composite decking projects.”