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Frequently Asked Composite Furniture Questions

FAQs2023-12-05T09:42:24+00:00
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GENERAL

Is NeoTimber furniture suitable for use in commercial and residential settings?2023-12-05T09:16:52+00:00

The versatile nature of our plastic furniture means it can be used for both commercial and residential settings. Click on our sectors page to find out more.

How are NeoTimber’s products delivered?2023-12-05T09:17:07+00:00

All of NeoTimber’s products are distributed with our own courier service. This is done to ensure the products are not damaged in transit.

PRICING & PURCHASING

Can I collect furniture from your warehouse?2024-06-01T18:15:40+01:00

Although we offer a UK nationwide delivery service, you can collect your order from our Coalville based warehouse. We are open Monday to Friday, 09:00 – 15:00. Simply choose the “local pickup” option when you reach the check-out of our online shop, or contact our sales team on 01530 382 180.

What is the delivery time for my order?2023-12-05T09:15:55+00:00

The delivery time for your order will depend on which delivery service you selected at the checkout. The timeframe is 3-5 working days with our Express Delivery option, or alternatively, 7-10 working days with our Economy option.

Do you have a showroom?2024-06-01T18:16:19+01:00

We have a showroom based in Coalville, Leicestershire, UK. You are welcome to visit from Monday to Friday, between our opening times of 09:00 – 17:30. Ring us on 01530 382 180 to arrange an appointment.

How much does your furniture cost?2023-12-05T09:15:25+00:00

You can view our complete plastic furniture range here, to see a complete list of our prices .

INSTALLATION

Can I saw NeoTimber plastic?2023-12-05T09:15:01+00:00

You can saw plastic. We recommend using circular blades with crossed teeth, and starting the cut from the front facing site, so the cut goes through the back face of the plastic profile.

Can I drill into plastic?2023-12-05T09:14:20+00:00

Plastic can be drilled. Make sure to remove any plastic waste and pause to allow the plastic to cool down from the heat of friction.

Can NeoTimber plastic be stapled?2023-12-05T09:14:07+00:00

Unlike timber, the compact surface of plastic is hard to staple. We would recommend using alternative methods of fixing.

Can NeoTimber plastic be planed?2023-12-05T09:04:56+00:00

Should you need to, standard timber planing tools can be used. Always plane in the direction away from yourself.

TECHNICAL

How do you store NeoTimber plastic?2023-12-05T09:06:33+00:00

If storing the plastic underneath direct sunlight, the profile of the furniture may go slightly out of alignment and distort. To avoid this, store any individual plastic pieces on a flat surface, strapped in batches.

Does plastic expand?2023-12-05T09:07:44+00:00

Most materials, including plastic, will expand during changes in temperature.

What is the recycling process for your plastic furniture?2023-12-05T09:09:38+00:00

All of the recycled plastic is carefully selected, before being washed, shredded and blended together. It is checked for quality several times throughout the process.

Does plastic furniture get hot under the sunlight?2023-12-05T09:12:38+00:00

Plastic will heat under intense sunlight. We would recommend choosing shaded or sheltered areas when storing your furniture.

AFTER CARE

How do I clean NeoTimber’s plastic furniture?2023-12-05T09:13:53+00:00

NeoTimber’s plastic furniture is designed to be extremely low maintenance, and any staining and marks can be simply wiped down with a sponge and hot soapy water. View our cleaning and care page for more detailed information.

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Need Further Support or Advice?

If you’ve still got questions that have not been answered here, or you would like additional advice,
support or assistance then please give one of our friendly experts a call and we’ll be happy to help.

Just give us a call on 01530 382 180.