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NeoTimber® Furniture Warranty

Recycled Plastic Furniture

NeoTimber’s recycled plastic furniture products are made from premium recycled plastic, you know they’re built to last. Because we are so confident in the quality of our recycled plastic furniture range, we offer a 25-year warranty for commercial & residential projects. 

Composite Outdoor Furniture 

Our Composite Furniture is designed to look great for years of enjoyment and requires minimal ongoing maintenance. Our Composite Furniture and Composite Picnic Table come with a 15-year warranty for commercial and residential applications.

Subject as stated below, NeoTimber warrants to its Customer that its NeoTimber Recycled Plastic Furniture products have a durability life of up to 25 years from the date of delivery.

Subject as stated below, NeoTimber warrants to its Customer that its NeoTimber Composite Outdoor Furniture products have a durability life of up to 15 years from the date of delivery.

Expressly excluded from this warranty are as follows:

  • Degradation caused by chemical contamination.
  • Physical damage, thermal expansion or other failure due to severe and/or fluctuating temperatures.
  • Discolouration of brown NeoTimber Recycled Plastic Furniture products.

The warranty does not apply to defects caused by normal wear and tear or by the conduct of the Customer and/or any third parties (including incorrect assembly, positioning, improper use or other failure to follow NeoTimber’s recommendations and conditions of use for the relevant profiles).

This warranty does not apply to applications assembled from NeoTimber profiles such as furniture or other items but only to the component profiles.

In the event there is a breach of this warranty accepted by NeoTimber the only liability shall be to supply replacement profiles. NeoTimber shall not be liable to refund the purchase price or to give compensation for any other loss or consequential claim.

For more information or to register a claim please contact us:

NeoTimber, Innovation House, Telford Way, Stephenson Industrial Estate, Coalville, Leicestershire, LE67 3HE, United Kingdom

Website: www.neotimber.com/furniture/
Tel: 01530 382 180

Email: enquiries@neotimber.com
To discuss any particular issue please ensure that you have the following information available:

  • Furniture profile type
  • Date supplied
  • Date when the problem was noticed, with a full description of the problem.
Read Warranty Details In Full
Download Warranty PDF Document

Recycled Plastic Furniture Cleaning & Care Guide

All of NeoTimber’s recycled plastic furniture is designed to be long lasting, with minimal maintenance required to keep it looking its best. Unlike timber or metal alternatives, you will not need to treat the furniture with preservatives to protect the material from the effects of weathering. However, an occasional clean will ensure your furniture products retain their high-quality, premium looks.

We recommend cleaning your plastic furniture products every six months, as dirt and dust will accumulate with normal usage. Thankfully, most staining can be lifted using hot, soapy water and a lint free cloth. Stronger marks can be cleared with a hose, a pressure washer, or with solvent free detergent sprays. Below, we outline our cleaning instructions in more clarity.

composite furniture care

General Cleaning

Simple cleaning tips that should tackle most marks.

composite furniture care

Stubborn Staining

How to remove any particularly persistent staining.

composite furniture care

Pressure Washers

How to safely use a pressure washer to clean your furniture.

composite furniture care

Staining From Water

Get rid of water staining with small, circular cleaning.

composite furniture care

Preventative Measures

How to look after your furniture when not in use.

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Need Further Support or Advice?

If you’ve still got questions that have not been answered here, or you would like additional advice,
support or assistance then please give one of our friendly experts a call and we’ll be happy to help.

Just give us a call on 01530 382 180.