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FAQs

Are NeoTimber deck boards resistant to staining?

Our traditional composite deck boards (Essential & Classic Ranges) are composed of wood fibres and recycled plastic and is uncapped, meaning it is not fully resistant to spot stains. If spillage or stain occurs, we recommend acting immediately - treating the affected area and following the steps in our care guide. Our capped composite deck [...]

Are NeoTimber composite deck boards non-slip?

NeoTimber deck boards are engineered with safety in mind and we consistently try to better the slip-resistance of our composite products. The slip resistance of NeoTimber deck boards varies depending on the decking type and material finish that you opt for. For more information, please contact a member our dedicated sales team on 01509 323 [...]

What standards does your composite decking meet?

We are proud that our products comply with CE, ISO-9001, ISO-14001, REACH, Intertek Green Leaf Mark and WWF LCMP Silver standards. This means that all materials are sourced from responsible producers and that our products are manufactured to the highest possible quality.

Will NeoTimber products change colour or fade when installed outdoors?

All of our composite decking solutions are more fade-resistant than traditional wooden decking. However, how well your deck endures mother nature depends upon what type of NeoTimber decking you have. Our Essential and Classic traditional composite decking will lighten-up in colour-tone, achieving their weathered colour after a period of up to 6 months. The level [...]

Does NeoTimber composite decking get hotter than wooden decking when under the sun?

In extensive studies, it has been found that the colour of the decking board, regardless if it’s made of wood-plastic composite or wood is the most significant factor in the heat retention of the board. Naturally, the darker colour tones will warm up quicker than our lighter coloured boards. In these studies, pressure-treated wood stained [...]

How do I clean/maintain NeoTimber composite decking?

Our entire range of composite materials are very easy to maintain. A routine clean consists of using soap, warm water and a soft-bristled brush and for a deeper clean, a jet wash can be used on your deck. We find that a twice-yearly clean is usually enough to keep your decking project looking excellent throughout [...]

Can I use a pressure washer on my NeoTimber composite decking?

While our composite deck boards are low-maintenance, we recommend a general clean every 3-6 months to ensure your boards continue to look excellent all year round. Using a pressure washer (maximum 3100 psi) is an effective way of cleaning any surface dirt and debris from the deck boards. Using a fan attachment on the pressure [...]

Can I paint or stain my NeoTimber deck boards?

We strongly advise that customers avoid painting or staining any NeoTimber composite products. Our products are designed to be a low-maintenance alternative to timber decking and traditional staining or painting solutions that are usually used on traditional timber decking will not bond with our products. The colour consistency of our boards is such that it [...]