Wood plastic composite decking is a blend of recycled wood and plastic that would have otherwise ended up in landfill. Today’s composite decking offers exceptional durability, resilience and performance that you can’t get from pure wood. It doesn’t split, chip, warp or rot – perfect for withstanding the elements! Kind to bare feet, it won’t splinter and is slip resistant unlike wet wood. Already popular with homeowners, restaurants, hotels and leisure centres who choose it as a sustainable solution for decking projects.
What is the difference between composite decking and wood?Ben Allen2020-09-03T13:29:44+01:00
The high quality composite decking boards that we offer combine the natural appearance and aesthetic appeal of wood with the durability and resilience of plastic. Wood requires continuous maintenance, is exposed to and affected by weather and environmental conditions. Composite decking on the other hand is more robust and offers excellent traction, won’t splinter or warp and doesn’t need sealing or repainting.
Why is composite decking more expensive than treated wood?Ben Allen2020-01-07T17:37:38+00:00
Composite decking may be more expensive to manufacture, but it’s a more sustainable solution in the mid to long term. Investing in this material means that you’ll be spared costs associated with the maintenance, repair and replacement of wood decking which is more susceptible to perish, rot, split and warp – so in the long run, you’ll be saving money.
How long will NeoTimber decking last?Ben Allen2020-09-03T13:31:06+01:00
The majority of orders are delivered on a long wheel based van by a member of our dedicated NeoTimber delivery team. For larger deliveries, we tend to select a more suitable heavy goods vehicle with a higher weight capacity. Our logistics team always contact customers ahead of delivery to run through the in’s and out’s and we will never just turn up unannounced!
PRICING & PURCHASING
Can I collect goods from your warehouse?Ben Allen2020-09-03T13:38:46+01:00
We stock our entire product range, so your lead time is governed by the delivery option you choose: either a 3-5 working day window on our “Express Delivery Service”, or a 7-10 working day window on our “Economy Delivery Service”.
Where can I purchase NeoTimber products?Ben Allen2020-09-03T13:40:41+01:00
We do have a composite decking showroom based in Loughborough, Leicestershire, UK. Customers are welcome to visit from Monday-Friday, our opening times are between 09:00-17:30. Call us on 01509 323 170 to arrange an appointment.
How much does NeoTimber decking cost?Ben Allen2020-09-03T13:43:35+01:00
As with many things in life, you get what you pay for. Initially, composite decking does cost more board-for-board when compared with traditional wooden decking, however – the payoff you get over time in decreased maintenance costs and increased leisure time provides compelling value. For up-to-date product prices, please check out our online store.
Do I have to use NeoTimber subframe solutions with my NeoTimber composite deck boards?Ben Allen2020-09-03T13:44:53+01:00
Although we recommend using our subframe options in conjunction with our boards, it is not a necessity. Customers can also opt for a timber, plastic or steel subframe and as long as the principles outlined in our installation guide are followed, our warranty terms will still apply.
How do you fix NeoTimber trims?Ben Allen2020-09-03T14:41:43+01:00
The primary fixing method for our trims is screwing. The trims can be screwed to either the boards or to the supporting framework of your decking area. It is advised that you pre-drill and countersink the trims prior to screwing them in order to avoid cracking the composite material. A screw with a similar coloured head is advised for a more discrete finish and we recommend our NeoTimber coloured trim screws. An adhesive can also be used as a secondary fixing solution. See the fixing our composite edging section of our installation guide for more assistance on best practices.
Can composite deck boards be cut/sawn like traditional wood?Ben Allen2020-09-03T13:50:06+01:00
Yes – composite decking can be cut, drilled, and fastened just like traditional wood. You can make simple cross cuts in composite decking the same way you would cut any soft pine – a power circular saw will work fine. A power miter saw can provide very accurate, straight cuts, and a table saw with support extensions can make all types of cutting easier. Check out our cutting composite decking how-to video for more information.
Can NeoTimber deck boards be placed over a solid surface?Ben Allen2020-09-03T14:32:53+01:00
Like all wood-plastic composite materials, our decking will expand and contract in varying temperatures. The rate of expansion and contraction is dictated by the outside environment – primarily the temperature. This must be taken into account ahead of installation as this has a bearing on the “end-to-end” spacing required between boards. For more information on this aspect, please consult the elements to consider section of the online installation guide.
Are NeoTimber deck boards resistant to staining?Ben Allen2020-09-03T14:37:03+01:00
Our traditional composite deck boards (Essential & Classic Ranges) are composed of wood fibres and recycled plastic and is uncapped, meaning it is not fully resistant to spot stains. If spillage or stain occurs, we recommend acting immediately – treating the affected area and following the steps in our care guide. Our capped composite deck boards (Advanced & Deluxe Ranges) are wrapped in a polymer shell that forms a protective barrier around the core of the product. This provides excellent stain resistance and an easy-clean surface.
Are NeoTimber composite deck boards non-slip?Ben Allen2020-09-03T14:22:28+01:00
We are proud that our products comply with CE, ISO-9001, ISO-14001, REACH, Intertek Green Leaf Mark and WWF LCMP Silver standards. This means that all materials are sourced from responsible producers and that our products are manufactured to the highest possible quality.
What materials are used to manufacture NeoTimber composite decking?Ben Allen2020-09-10T08:52:38+01:00
NeoTimber decking is made from 95% recycled materials, including reclaimed wood and sawdust as well as recycled plastic. The exact material composition is 60% wood powder, 30% recycled HDPE and 10% chemical additives.
How heavy is NeoTimber composite decking when compared with wood?Ben Allen2020-09-03T14:18:56+01:00
In extensive studies, it has been found that the colour of the decking board, regardless if it’s made of wood-plastic composite or wood is the most significant factor in the heat retention of the board. Naturally, the darker colour tones will warm up quicker than our lighter coloured boards. In these studies, pressure-treated wood stained the same colour was hotter in the same test conditions.
How do I clean/maintain NeoTimber composite decking?Ben Allen2020-09-03T14:47:05+01:00
Our entire range of composite materials are very easy to maintain. A routine clean consists of using soap, warm water and a soft-bristled brush and for a deeper clean, a jet wash can be used on your deck. We find that a twice-yearly clean is usually enough to keep your decking project looking excellent throughout the year. The weather-resistant nature of our products means that you shall never need to paint, stain or seal the boards. For more information on cleaning and care tips, please visit our care guide.
Can I use a pressure washer on my NeoTimber composite decking?Ben Allen2020-09-03T13:56:23+01:00
While our composite deck boards are low-maintenance, we recommend a general clean every 3-6 months to ensure your boards continue to look excellent all year round. Using a pressure washer (maximum 3100 psi) is an effective way of cleaning any surface dirt and debris from the deck boards. Using a fan attachment on the pressure washer and applying the spray a minimum of 300mm from the surface of the boards will ensure this process doesn’t damage the boards.
Can I paint or stain my NeoTimber deck boards?Ben Allen2020-09-03T13:54:44+01:00
We strongly advise that customers avoid painting or staining any NeoTimber composite products. Our products are designed to be a low-maintenance alternative to timber decking and traditional staining or painting solutions that are usually used on traditional timber decking will not bond with our products. The colour consistency of our boards is such that it will stay largely consistent throughout their lifespan.
Can NeoTimber deck boards be sanded?Ben Allen2020-09-03T13:53:16+01:00
We do not advise that you sand our capped composite deck boards (Advanced & Deluxe Ranges). The protective polymer shell of the product will be damaged beyond repair if you are to do so and you shall void the product’s warranty. We do however recommend lightly sanding our traditional composite decking (Essential & Classic Ranges) in order to remove stubborn, deep-set stains. Apply a 60-grit sandpaper to the direction of the grain of the board, lightly applying pressure in the affected area. As a result of the sanding, the affected area will initially appear a lighter colour tone. Rest assured this will blend-in with the colouration of the board over time as the board is exposed to UV rays.
Need Further Support or Advice?
If you’ve still got questions that have not been answered here, or you would like additional advice,
support or assistance then please give one of our friendly experts a call and we’ll be happy to help.