The NeoTimber® brand is born from a belief that superior product quality should not come at the expense of a premium price tag. The business has flourished from this commitment that originated in its former years, when supplying UK-based builders merchants with un-branded composite decking solutions. 6-years and 1000’s of deck boards later, a composite decking brand was born that strived to do what others had failed to: provide genuine value in the form of great quality boards, for a reasonable price.
Today, the business is formed of a dedicated team of problem solvers who are passionate about providing you with the best-suited products for your requirements. Here’s an insight into some of the commitments we make to our customers…
First class service
NeoTimber® revolves around you, the consumer. We do not over-complicate things with long-winded product names, or over-technical jargon that serves to confuse and not inform. We commit ourselves to problem solving and we do so by making the following commitments:
- Provide a 3-5 working day express delivery service for all projects – big or small
- Respond to all customer queries within 1 working day
- Provide a clear and informative service by well-trained staff
- Provide a deliberately small product range, keeping things simple and allowing us to ensure the highest product quality possible
- Provide free samples
What’s more, we self-distribute, meaning that when you deal with NeoTimber®, you are dealing direct with the brand – no resellers, distributors or middle men – just the customer service and value you’d expect from dealing direct with a manufacturer.
Need Further Support or Advice?
If you’ve still got questions that have not been answered here, or you would like additional advice, support or assistance then please give one of our friendly experts a call and we’ll be happy to help.
Just give us a call on 01509 323 170.