The majority of orders are delivered on a long wheel based van by a member of our dedicated NeoTimber delivery team. For larger deliveries, we tend to select a more suitable heavy goods vehicle with a higher weight capacity. Our logistics team always contact customers ahead of delivery to run through the in’s and out’s [...]
While we do offer a UK nationwide delivery service, we also offer the option of a pickup from our Coalville based warehouse. Our collection times are 09:00-15:00, Monday-Friday. Simply opt for the ‘Local Pickup’ option on the check-out of our online store, or contact a member of our dedicated sales team on 01530 382 180.
We stock our entire product range, so your lead time is governed by the delivery option you choose: either a 3-5 working day window on our "Express Delivery Service", or a 7-10 working day window on our "Economy Delivery Service".
When buying NeoTimber items, you deal with NeoTimber directly: either buy online or contact a member of our knowledgeable sales team on 01530 382 180. By self-distributing our products, we have much better control over the experience that our customers receive.
We do have a composite decking showroom based in Coalville, Leicestershire, UK. Customers are welcome to visit from Monday-Friday, our opening times are between 09:00-17:30. Call us on 01530 382 180 to arrange an appointment.
As with many things in life, you get what you pay for. Initially, composite decking does cost more board-for-board when compared with traditional wooden decking, however - the payoff you get over time in decreased maintenance costs and increased leisure time provides compelling value. For up-to-date product prices, please check out our online store.
Although we recommend using our subframe options in conjunction with our boards, it is not a necessity. Customers can also opt for a timber, plastic or steel subframe and as long as the principles outlined in our installation guide are followed, our warranty terms will still apply.
The primary fixing method for our trims is screwing. The trims can be screwed to either the boards or to the supporting framework of your decking area. It is advised that you pre-drill and countersink the trims prior to screwing them in order to avoid cracking the composite material. A screw with a similar coloured [...]
Yes - composite decking can be cut, drilled, and fastened just like traditional wood. You can make simple cross cuts in composite decking the same way you would cut any soft pine - a power circular saw will work fine. A power miter saw can provide very accurate, straight cuts, and a table saw with [...]
NeoTimber decking can only be installed over a solid surface when using a joist network and we recommend using our composite joists which have been designed specifically for this purpose. Please see our installation guide for more information and how to install using our concealed FastClip system. Using our composite subframe solution, while recommended, is [...]
